HMRC's Toxic Phone Culture: A Scapegoat for Deeper Issues? The Reform party's proposal to offer a £30 tax rebate to taxpayers who endure more than 30 minutes on hold with HMRC is a symptom of a far larger problem.
While it's easy to sympathize with the sentiment, this gesture should not mask the underlying issues plaguing our tax system.
Reform's economy spokesman, Robert Jenrick, argues that HMRC's treatment of taxpayers is "offensive to working people. " He's right – but his party's solution is a Band Aid on a bullet wound.